Denver International Airport has changed the location where Uber and Lyft drivers pick and and drop off passengers, but the transition is off to a rocky start, according to some drivers.
On Tuesday, ridesharing services began picking up and dropping off passengers on Level 5 along with the other ground transportation services. Previously, ridesharing services went to Level 6, which airport officials said had become too congested.
Airport staff have been on both levels to assist with the transition, but some drivers have complained about their behavior.
Rideshare driver Daniel King said that airport staff were yelling at Uber and Lyft drivers and passengers Tuesday and behaving rudely.
“It’s not called for,” he said.
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