Editor's note: Denver7 seeks out audience tips and feedback to help people in need, resolve problems and hold the powerful accountable. If you know of a community need our call center could address, or have a story idea for our investigative team to pursue, please email us at contact7@thedenverchannel.com or call (720) 462-7777. Find more Denver7 stories here.
CENTENNIAL, Colo. -- For more than a week, Maggie Stove has been stuck inside her house waiting for the results of a recent COVID-19 test. She tried to check the results online but nothing showed up, then she called the testing company but she couldn't get through.
"I kept going to the portal where I pre-registered and I checked the results there, I didn’t see anything, just a message that you need to call the phone number if you didn’t get your results in four days," said Stover.
Stover was tested on Friday, Nov. 6 and she still hadn't received her results when she reached out to Denver7 News. She explained she was calling multiple times per day but no one answered the phone.
"So I kept calling that phone number Monday and Tuesday and Wednesday and it just rang busy," said Stover.
The testing site Stover visited is operated by MAKO Medical. Contact Denver7 tried reaching out to the company but emails bounced back and the phone line was busy. A spokesperson for Arapahoe County said MAKO Medical is aware of email and phone issues. He also added the company is working on a fix.
The delayed test results may have something to with the fact that everyone who visits the site receives a flyer with registration info, and many “testees” are not following through after they leave the site.
The spokesperson also provided another phone number for MAKO Medical customer service. Stover called that number and she found out she tested negative. She said it shouldn't be this difficult to find out the results.
"It should be easy if it works," said Stover. "Obviously it doesn’t work."
